Question 1

What device(s) do you accept?

Accepted Answer

• Laptops
    • Windows 11 compatible 
    • Apple Macs (updatable to the latest macOS)

• Smartphones, and tablets
    • iOS or Android, updatable
    • Please be sure to factory reset your phone or tablet otherwise we will be unable to refurbish and redistribute it

• Peripherals (keyboards, mice, webcams, etc.)

• Headphones

• Kindles

• Older phones (that are not smartphones)
    • We can accept these but if they are locked to a network provider then we would be unable to use them

• Laptop and phone chargers

• Computer cabling 
    • Can be accepted when donating other devices

Sustainability goes hand in hand with digital inclusion so we are always happy to have a chat about exactly what we can and can't accept!

If you have any other questions please email donations@communitytechaid.org.uk

Question 2

Does my device need to be working?

Accepted Answer

We run a fresh install on devices, so they need to be able to turn on when we receive them. However, even computers which cannot be turned on often have useful parts we can use on other devices. We will always try to use the whole device, and if not will use certain elements for parts. Anything that we cannot recycle at Community TechAid is sent to our recycling partner ToRecycle, who will harvest the devices for materials, ensuring that they don't end up in landfill.
 
If a mobile or tablet screen is cracked but usable, we’ll be happy to consider it. However, we cannot repair or replace smashed or damaged screens. Similarly, if a mobile or tablet cannot be turned on we will be unable to use it.
 
However, charger cables and plugs, computer power converters and leads in good condition are very helpful as many devices are donated without them.
 
If you are still unsure, drop us a message: donations@communitytechaid.org.uk(mailto:donations@communitytechaid.org.uk)

Question 3

Can you collect my device(s)?

Accepted Answer

We can only collect large donations of IT equipment from businesses. This usually requires us to discuss your donation with you first to make sure we can collect it. We can only collect donations within London.

If you're an individual, we can't collect your devices from you. We have many places around South London where you can easily drop off your old devices - see our Drop Point Locations.(https://www.communitytechaid.org.uk/drop-points)

Not sure? Please email us at donations@communitytechaid.org.uk

Question 4

Can I drop off my device(s)?

Accepted Answer

Yes of course!
 
You can drop your item with us at Community TechAid or at one of our drop points. Visit our drop points (https://www.communitytechaid.org.uk/drop-points)to see locations.
 
Before you drop off please remove any account linked to your smartphone or tablet.

Question 5

Where does my device end up?

Accepted Answer

Once we have received your device, wiped all the data and checked it's functionality, it will get allocated to one of the many organisations we support.
 
It will then be collected or delivered to the recipient. The device remains theirs to keep, and they will be provided with guidance and support if required. You can see the impact your device has on the local community here.(https://www.communitytechaid.org.uk/who-benefits)

If your device does not work, or can no longer receive the required updates, we will pass it onto our recycling partner to ensure that 95% of e-waste does not go to landfill.
 
If you have donated a device and want to know how it was used, please get in touch!(mailto:donations@communitytechaid.org.uk)

Home

Frequently Asked Questions